Reviews

***** I & M Watch Repair and Jewelry is rated 4.9 out of 5 stars, based on 108 reviews!

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    Always great in-house service. Hassan does a great job on my watches. He recently cleaned & repaired my Omega Speedmaster for hundreds less than other jewelers' quotes (who all would have sent watch out for the work).

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    I brought in some old watches right before closing and Hassan welcomed me without haste. He understood what I wanted to have repaired and quoted me about 3 weeks to get 5 watches cleaned, oiled & one capacitor replaced. Total bill was around $455. He originally quoted $120 per watch, but brought it to $95 per watch, due to the quantity I brought in.

    The faces on the watches were not entirely cleaned, but I can't verify he didn't try. They may have been just old and corroding. I did mention the glass faces were scratched and he took each one and ran them through a buffing machine. Cleaned them up in no time and they looked great, considering the age of them. It took him about 1 1/2 to 2 weeks to repair them and called me to let me know they were ready to pickup.

    He's even doing some extra credit work and looking through his stock to find a band to replace one on my watch that lost a link. Great service!

    He's my new jewelry/watch repair guy.

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    This place is my go to for any watch repairs
    Guys are so friendly and reasonably priced!

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    Fantastic and very acurate service!!! I recomend!!!!

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    Fantastic and very acurate service!!! I recomend!!!!

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    Fantastic and very acurate service!!! I recomend!!!!

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    I just picked up a vintage watch that I had restored at I&M Watch Repair and I couldn't be happier with the end product. Hassan was very knowledgeable with regards to the watch repair and refurbishment. He was able to refurbish this watch and get it back to me within the 2 weeks he had promised. This was a great experience and I would definitely recommend anyone in need of a watch repair (big or small) to call Hassan.

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    The repairs were perfect and he even cleaned my items for free. I would definitely go back for future service!

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    Great experience!! Work done as promised in timely fashion. My watch is like new. Reasonable cost I would definitely recommend.

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    I needed to have some batteries changed on four watches. The last time I tried to get this done the repair guy took a week, and put the wrong back on the wrong watch. So I checked yelp and Hassan was highly recommended so I thought I would give him a try. Not only did he fix the watches in less than half hour, he replaced a dried gasket, and his prices were very reasonable. He is a bit hard find but just go the door at 1 N Wabash, and head to the back of the mini jewelry mall, and you will find him.

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    He has serviced 3 of my watches throughout the years and he is honestly the best at what he does.

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    I have an Invicta Reserve watch with a 52mm bezel and case size, translation, it's large. Needed a new band but Invicta was sold out. On their site the spec size for the band is 33.2mm. I searched online for "watch repair near me" and entered my zip code, the first shop was I&M. I called, a guy answered and was very pleasant and knowledgeable. He explained that he repairs Invicta watches also but a band with a 33mm width may be a special order. He said if I can bring the watch in he'll take a look at it first. I actually stopped at other jewlers along the Wabash strip before going to I&M. No one even bothered to look at the watch. At I&M I met Hassan, the owner and person whom I spoke with earlier. Very professional and knowledgeable Hassan saw that my watch took a 26mm width band not 33.2mm as shown on Invicta's site. Hassan changed my battery and replaced the damaged Invicta rubber band with a sturdy leather band. Coming here was the best choice. It's not easy choosing a jeweler along the strip on Wabash. It helps when you're recommended to someone. I definitely recommend you trying Hassan at I & M.

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    good service and nice guys. I trust them with my repairs

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    Hassan , at IM Watch repair is hands down the friendliest, honest, and most professional watch maker in Chicago! He does the work on time and always with a smile.

    Daniel L.

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    We had a wonderful experience with Hassan and I & M Watch Repair & Jeweler. Trying to get an expensive watch repaired is like trying to get your Ferrari fixed at Pep Boys. First off, it seems, if you own a Rolex or Cartier watch you must also have a tree in your yard that money grows on. Not always true. I not only had one watch, I had two that needed service. A Rolex Submariner and Cartier Tank. My quest to have them repaired started at the usual over priced, expensive, "Company" sanctioned jewelery store. Their service, although, well respected and capable.....is so overpriced and ridiculous, you might as well take a second mortgage out on your house and just buy a new car. Then I went to a Suburban watch repair in La Grange, IL, Swiss Service Repair. Terrible! I wouldn't recommend it to my brother's mother in law. We are talking La Grange IL, not Beverly Hills, CA. Over priced, with some of the rudest counter help I have ever experienced. Asking for $1000. to repair one watch and gave strong attitude when asked exactly what they were doing for the money. I never even pulled the second watch out of my pocket. Stay away from the Swiss Chalet.....down the street from Chipotle!!! LOL
    I was then refered to Hassan and I & M Watch Repair by a jeweler friend in downtown Chicago on Wabash located on Jewelers Row. When I showed Hassan the first watch, he opened it right there and made me an estimate and told me exactly what he was planning on doing. Interesting enough......no where near what I had been told earlier in La Grange!?! Buyer beware! Not to mention, a much more agreeable price for the afore mentioned repair. On to watch number two. Same routine...opened the back, showed me the situation, gave me an estimate, and we were off. The price to repair two watches was extremely reasonable for what was to be done and in a third of the time it would take the Swiss repair to perform the job. We had our watches back on our wrists, keeping time, smiling faces, and enough money in our pocket to pay our Chicago parking garage tab.....all with in two and a half weeks. The others wanted a minimum of 10 to 14 weeks! Yes...laughable! It's a watch, not an iron lung. Thank You Hassan! Great job! See you again! Highly recommended!

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    Outstanding customer service by an excellent fine-watch technician: Mr. Hassan has serviced/repaired three Marathon automatic timepieces (two field watches and one dedicated dive-tool) expeditiously and at very reasonable price. Same-day service (1-2 hr) available, inclusive for requisite pressure testing for dive-tool pieces. Located in Jewelers' Row building, Chicago Loop; strongly recommended.

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    They had a variety of watch bands to chose from! Replacing the new watch bands was so efficient. Very accommodating and I would highly recommend them.

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    Just stopped in after leaving the office today to inquire if they clean watches. The friendliest staff! He pointed out my battery was dead which must have happened this week but replaced the battery and even buffed out the watch when cleaning. Needless to say I thought my silver watch had a matte band and realized it just needed a good cleaning! New battery, deep clean, buffed out the band and shined the crystals for $25! Took about 15 minutes. Will definitely return for the quality of service alone!!

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    I just dropped off my 4th vintage watch for I&M to restore/repair. I have been very happy with the service. He does a great job and it is completed in a timely manor. I will bring him more of my business in the future.

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    I try to read reviews first before trying out a place, so after reading a lot of reviews.. I decided to give him a try and I can attest to the fact that Hasaan is by far the best watch repair in the world! He can fix your "inexpensive" and expensive watch you have. I have a movado given to me by my old work cbot and broke it into pieces. I told him I wanted to paint the face white and put my initial on the face and he did! He custom made my favorite money clip watch! He also replaced my battery on my tag. He is awesome!!

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    Hello,
    I have had two watches repaired here. First I must say this guy is a heck of a nice guy. You will enjoy working with him.

    I would work with him again.
    The watches work perfectly.
    I would say the charges are reasonable.
    I highly recommend this jeweler.

    Robert K

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    Hassan was able to fix my Movado in a couple hours whereas several other places I contacted would have taken days because of having to order parts. He will be my first choice for all watch issues from now on.

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    Could this place possibly live up to its reviews. Absolutely and then some. Fast, thorough, very reasonably priced, and just a really nice person. He replaced my battery in less time than the jeweler I had taken it to before needed just to check it in. He automatically did a waterproof test and told me what it would take to get it back to waterproof and what it would cost. The jeweler I had used before made a real big deal out of doing this and wouldn't guarantee the work. Will get it done eggnog I can leave the watch overnight. The aforementioned jeweler took 3 weeks.

    I&M is the best

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    Wow! I am so happy! Hassan did a BEAUTIFUL job repairing my jewelry!

    I brought him two items - a vintage silver ring and an oddly shaped gold piece (a navel-ring) that was broken and missing stones. I was a little worried that one of them wasn't fixable, but they both turned out perfectly! He was able to fix the ring without compromising any of the fragile design, and did an incredible job replacing the stones on the other piece. Both items literally look new again. I am so pleased, and will definitely have him repair my jewelry in the future! VERY reasonable prices. Highly recommended!

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    This is a real review.not paid for,not a favor,not asked for by the owner or any other chicanery practiced in reviews.i brought my limited addition seiko divers watch in for repair after the interior literally fell apart.i was desperate for reliable repair service.the last time it was repaired by an "expert" in the jewelry mart.i had to bring it back 5 times.i know i was foolish to give this shop so many chances.when i showed it to mr. Murtaza he inspected it,pointed out various items(wrong type of gasket,oily residue,etc).he was polite about it and did not comment on the prior incompetent repairs.he just told what was wrong,gave me an estimate,and how much time to repair it.the estimate was very fair. l saw he had the specialized equipment necessary.the repairs,cleaning,bezel adjustment and pressure testing were all included in the estimate.the watch is now back to factory spec..i am happy with the service and highly recommend his shop.without a doubt a skilled craftsman.

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    Had my Tissot Visodate (ETA 2836-2) serviced here and I am pleased with both the service and how my watch runs now, losing about 6 seconds a day which is great for this movement.

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    Two well-regarded jewelry shops in my neighborhood said they could not resize the band on my Citizen watch because they didn't have the special tools that were needed. Hassan of I & M explained that no special tools are required, you just have to know what you're doing--which he does. Highly recommended.

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    Superb workmanship & service on a Rolex and resizing several rings. Easy to work with, fast and always a smile from Hasan. Highly recommended!

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    Took my Rolex in, awesome service experience, explained everything thoroughly about what the issue was and actually showed me. Picked up the watch after a very speedy repair time - super happy 5 stars!

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    First Class! Hasan is the best and always strives to give the best service for the best price. I have used his services for a number of years now and have never been disappointed. He has serviced my Rolex, Cartier, Breitling, IWC and many other watches. I have never been disappointed with the results and his prices are very fair and reasonable. I would highly recommend him for your watch repairs!!!

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    Excellent shop! Hasan Mutaza is a dedicated watch specialist. Moreover, he tries to give you the best price that he can. I have had a couple experiences with Hasan, and each time I am more impressed with the integrity of his work, as well as character of the person. First time, I took a 15 year old Seiko automatic dive watch to him for overhaul. He turned the whole job around in several weeks NOT months, then charged me a fraction of what his Loop competitors on Wabash quoted me. Another time, I had a dysfunctional bracelet on a Seiko solar chronograph. The clasp had snapped and the watch was not wearable. A new bracelet would cost me $100. Hasan, repaired it in one day, for $10. I am truly pleased with his work and have other watches, Omega, Breitling, Rolex that I feel confident giving to him when they need repair. Moreover, I feel he would not "gouge" me on their costs. If you have a dive watch, be sure and ask Hasan to demonstrate the waterproof test, which he did for me. He has specialized high pressure equipment to simulate pressure and waterproofing on his work bench. The machine gives you a handy data receipt of test results, which is useful for future reference. Again, if you are protective of your expensive watches and want them treated with care and expertise, do not waste your time. See Hasan!

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    Very friendly and helpful! Change of batteries and straps were fast too. I would highly recommend them!

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    I was referred to hassan by my friend Dan in my office to get my fathers new watch engraved for his 60th birthday. I was nervous with the small area on the back of the watch to work with but they did an unbelievable job and my dad loved it. Very fair pricing too. Highly recommend going to hassan for anything jewelery related.

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    Ask for Hassan. He might be able to fix anything wrong with your watch--any brand.

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    Hassan is best! Not only is his work tremendous but very kind and extremely helpful. He replaced diamonds in one of my watches in 3 days but took out all the deep knicks and scuffs out of my Baume & Mercier the same day as well as switched out a stainless steel band to an alligator strap in 5 minutes. I have and will continue to fully endorse and refer everyone I know to him. Thanks Hassan... Kindest regards Daniel

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    They are super fast (10-20 minutes to have a battery replaced), so you can just walk around Super Target for a bit & come back. If your watch is designed to be waterproof, pay the extra $$ to have I&M calibrate it & test it to make sure it's still waterproof once any work has been done to save it from future water damage. Also, they do Polar watches (even though Polar recommends you use only Polar authorized watch places). I've taken my Polar here twice and have had no issues. I&M's prices seem a little steep, but it's probably the going rate for Chicago.

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    This store is the best shop for any watch repairs. Mr. Hassan did an amazing job replacing watch strap and it looks great! I'd recommend this store highly.

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    If you need any type of service for your watch go to Hassan. He does the job right in front of you I went there to replace the battery on my watch. He replaced within 5 mins at a reasonable price ($10). After the battery is replaced he runs through a water damage test in front of you. Where else can you get this service in downtown Chicago?

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    Quick and sincere service. Hasan is friendly, and takes the time to explain what to expect. Beyond replacing some watch batteries I had 1 watch that had a cracked glass face, he explained the options for replacement, what I would expect the watch would look like and was honest about prices. Highly recommend.

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    I had a great experience bringing two watches here for repair. Great service and great prices! I will use them for all of my watch repairs.

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    I have been here a couple times now and every time they are always so friendly, helpful, and reliable. I've left watches there and I've also waited depending on what i'm fixing. I highly recommend them if you need a watch or anything fixed. They are very reasonable price wise too.

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    Hassan did an excellent job on repairing the crystal on my Seiko SKX173. This guy is a pro!

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    Excellent service. My Movado watch died after 5 years and I took it to Mr. Murtaza. He explained the problem and what was needed, then proceeded to fix it quickly and at a very fair price. I highly recommend him -- you won't be disappointed.

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    I had 2 pins moving around in my new F150 series Citizen watch. I took it into I&M and they were able to fix it in 10 min for a very reasonable price.

    I'll come back anytime I need something.

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    I had over wound my Omega Speedmaster causing the crown and stem to pull out. I knew my watch needed some maintenance anyhoo, so I searched the internet for watch repair locations near my work in the Loop. Hassan had the best Yelp reviews around. I met Hassan and he was able to give me a quote on the spot for the repair and maintenance. I stopped by a nearby watch store to get a second quote, but it would take a week just to send it off for a quote. So it was an easy decision, plus Hassan was going to be way less expensive than shipping it off to Omega. It was important to me that he kept the vintage look of the patina on the dial and hands and Hassan did just that. He didn't change anything to take away from it's value and it's ticking better than ever. I'll happily give Hassan my business again.

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    Hey There,
    I brought my watch in to have the clasp repaired. Being that my watch is about 20 years and have never been fixed or worked on, the clasp pins were broken and stuck, with a little elbow grease, I&M were able to replace my clasp and my watch is as good as new.
    Friendly service and I will definitely recommend this place for any watch repairs.

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    First of all, I am unbelievably happy with how my Rolex Submariner turned out!... My watch required a great deal of work & when my hopes of getting it fixed where fading, I stumbled upon I & M. Hassan was phenomenal in his approach, he was patient in explaining what needed to be done, great knowledge and more importantly he was very honest. I felt right away that my crown jewel was in great hands. Three weeks later I swung by to pick it up, and it was like getting a new Rolex. The finish, the look, back working, everything was restored to mint condition. I will be going back and highly recommend to anyone with a high end watch that not only the work is done fantastically but your crown jewel will be in good hands!! -AM

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    Truly wonderful service! I brought in three pieces for repair and all were done in an extremely timely manner. They came back much cleaner than when I dropped them off, too! Hassan is a pleasure to work with and does very thorough work. Fairly priced and the highest of quality. I will be back for any and all jewelry needs!

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    Hassan is awesome! Finished both of my Movados while I was headed to close some deals. I'm so satisfied, I'm bringing my Michele watch tomorrow!

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    I had taken my Citizen EcoDrive somewhere else to have the capacitor replaced, but they were expensive and it was going to take weeks. After reading the reviews on Yelp, I drove downtown to take it to Hassan and was very pleased with the result! He had it done for me in one day, at a good price, and he cleaned up the watch as well. Great service!

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    Hassan is awesome. He was very patient with me sizing my watch. I'm so picky. Go to him. He's the best. -JJ

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    Hassan is THE BEST. He has repaired and maintained many pieces of my jewelry and my items have never looked or worked better. His work is superb and you can trust him with your most cherished and expensive items. Look no further! Hassan is the only guy to take care of your jewelry.

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    My husband cracked the crystal face of his Movado watch pretty badly. I first took the watch to the Dakota Watch kiosk in Ogilvie Train Station to see if they could fix it but they told me I would need to ship the watch to a Movado service center which could take 6-8 weeks. I did some searching on Yelp and found I&M. I was intrigued with the good rating so I stopped in during lunch to see if they could fix the watch. Luckily, they could and did! They gave me a 2 week estimate to order the right crystal face and charged me $220 ($185 for the crystal plus $35 for labor) which I found to be very reasonable. The watch ended up being repaired in just about a week so ahead of schedule. I picked up the watch today and it looks great, good as new. I highly recommend I&M for watch repair.

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    Great work, fair pricing, fast service. And you thought you could only get 2 out of 3 of those at any given time :-). I trusted him with a battery replacement on a delicate Chopard and he did a fine job. Hasan delivers!

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    I needed to replace the battery on my Tag Heuer. I've had it replaced twice before in the past. Each time the jeweler had to have it sent out. When I found I&M on Yelp, I was surprised to learn they could complete the battery replacement in house. I dropped off my watch, grabbed lunch across the street, returned in 20 minutes and my watch was ready.

    Thank you I&M for your speedy and reliable service.

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    Hassan hooks it up! Fixed my watch and several other items with no problem. Check him out! Super nice guy.

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    Hassan is truly the nicest guy ever! The store close just a few minutes but Hassan gave me a service after hours and he did a great job! One of the most pleasant and reliable service I've had in my entire life! Next time if I need anything concerning my wrist watches, Hassan is the only person I will go to!

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    Fast, quality work; great customer service. I had simple tasks for him - couple battery replacements, new watchband. I sort of felt guilty - it was like asking a skilled sushi chef to make you a california roll. But - while he could have probably performed these tasks blindfolded, and wasn't making much money off me - Hassan was very personable, friendly, and actually taught me about features of two of my watches that would help me save battery life. A soon as I have a more complex repair need, I'll definitely be heading back to see Hassan Murtaza.

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    Great service from friendly people. Hassan Murtaza was well-informed and genuinely wants to help you. I came here for an affordable band and came out with a branded geniune leather one at a great price. In and out in 10 minutes. Would definately come back!

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    I flew into Chicago for the weekend and the bracelet / pin in my Rolex broke at the Airport. I went to the Rolex in downtown and they told me it would take several days to fix it. After seeing the great reviews on Yelp and Google, I contacted I & M Watch Repair and spoke with Hassan. He asked me to stop by the next day and see him. Within two hours Hassan had fixed my watch and gave it a well needed cleaning / polish. He also checked all the pins as a precaution. My watch looked brand new, like the day I had purchased it. Hassan was professional, trustworthy and his prices were very reasonable. Great job Hassan!

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    Great place and they know there stuff. They fix my Movado watch ASAP in 10min. I will be back to give them more business. See or ask for HASSAN. You will be please.

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    Amazing service. Mr. Murtaza fixed a watch I thought was beyond repair. Would recommend to anybody!

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    I&M goes the extra mile to ensure happy customers. After calling to find out the parking situation, I was greeted by the manager at my car curbside. I had two watch batteries replaced and it was done in 10 minutes. Not only are they speedy, but the pricing was fantastic. They literally charge half the price of what the mall kiosks charge and in a fraction of the time. I highly recommend I&M and look forward to doing more business in the future.

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    Excellent service, reasonable prices. Going forward, will use this merchant for any service. Highly recommended.

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    The best place to change your battery, great price and very nice service

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    Excellent people, excellent service (w/ a smile), and excellent prices. Hassan is a wonderful watch repairer, and he's a good person. Anytime I have a watch issue - battery out or anything else - I&M and Hassan will be where I go. No need to look elsewhere.

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    Great service with expert advice. I've done battery changes for past few years. Have also had an ESQ watch serviced same-day.

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    Extremely trustworthy. I have been going to I&M now for several years. They have serviced my Tommy Bahama, Movado, Invicta, and ESQ watches. They are extremely professional, do great repairs and watch battery replacements and are very reasonably priced. Hassan is really a nice guy and has always done really great work. He usually has it ready for me within 30 minutes, but if it's more involved, it might take longer. Whether you office in the Loop or you're downtown on business or visiting Chicago as a tourist, this is the place to go for watch repairs and watch batteries.

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    So I brought my Squale 20 Atmos to him to replace the bezel insert which I supplied. He mad it clear that he wouldn't have to remove the bezel to witch out the insert, but when I picked put he watch, the bezel was very loose off the watch. So I bought it back to him, pointing it out. He reiterated that he didn't remove the bezel, but I said I brought this to you with a very secure bezel and now it's not right, and that's not okay. So he fixed it for me by the second time I came to pick it up and now I'm happy. So while my initial experience had me pretty upset, he made it right and that's what matters. I'll gladly come to him next time I need watch repair services.

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    Mr. Murtaza did a fantastic job repairing my Citizen Eco-Drive watch. He ordered a special part, shipped overnight and completed the job in less than 24 hours. Great service at a fair price.

    I am bringing my next watch repair to him and already have the pricing.

    Thanks!

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    Hassan cleaned my Citizen Ecodrive watch. It only took a few minutes and it looks better than the day I bought it. I signed up for an account just so other people will know about this business. Great job!

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    I have gone out of my way to take my watch to Hassan several times. He has done a great job of quickly and inexpensively repairing my watch, and I'll certainly continue to take it to him in the future.

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    I took my very old Movado watch here after I dropped it and it stopped working. He did a great job and it is perfect again. Thank you!

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    I found this place by googling best watch repairs in Chicago IL, and this was one of the places that came up. Although, it only had 5 other reviews at the time, they all had good feedback about their experience with Hassan so I decided to give it a try. At first, when I was quoted the price to refinish my unique Movado watch, I thought it was expensive. However, about 2 years ago I have been quoted a price to refinish (polish) my watch by sending it to Movado authorized repair center, and their quote was 4 times as much. So realizing how meticulous and time consuming the work had to be I decided to give Hassan a try. The result was better than expected. Hassan also found a mechanical problem with my Movado, but he was able to repair it successfully for a small extra charge. He also cleaned my Citizen eco-drive watch and replaced the battery in Movado.

    To satisfy my curiosity I have called other jewelers the next day to compare prices on all the same services but they were not lower. Overall, I was extremely pleased with the work Hassan has done on both of my watches.

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    Extremely trustworthy. I have been going to I&M now for several years. They've serviced my Tommy Bahama, Movado, Invicta, and ESQ watches. They're extremely professional, do great repairs and watch battery replacements and are very reasonably priced. Hassan is really a nice guy and has always done really great work. He usually has it ready for me within 30 minutes, but if it's more involved, it might take longer. Whether you office in the Loop or you're downtown on business or just visiting Chicago as a tourist, this is the place to go for trustworthy and reasonably priced watch repairs and watch batteries.

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    I took 4 watches there (movado, tissot, gucci, and swiss army) that were old and not working, and he fixed them all (1 battery replacement; 2 internal cleanings, and 1 that needed the entire interior workings replaced). Also was able to pick and out order a nifty new band for the swiss army watch. Prices were reasonable, and service timely. He was much cheaper than another shop I had gone to for a quote for one of the watches. I would recommend I&M heartily.

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    I have had several watches repaired here, ranging from battery replacement to servicing the movement on my wife's Tag Heuer. The service is extremely friendly and repairs are delivered promptly. The prices are reasonable and the work is warranted. Overall, I am very happy with this business.

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    I have been getting my Gucci and Burberry watch batteries here for years (at least 5). I also get my boyfriend's Tag watch batteries here. The work is always quick and top quality. He fixes them within the hour (I took him 4 watches last week and it took 40 minutes). The prices are fair and he keeps records if you bring back the same watch. For example, he said one watch was last brought in 2011. Pretty good battery!

    He takes the time to make sure everything is resealed too. Take your watches here and forget about mailing them back to the manufacturer. I always will.

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    I found I&M through Google and Yelp. I needed a cracked Citizen crystal changed and while I was at it I thought to have my other Citizen cleaned. Hassan did a wonderful job at a reasonable price. I will definitely go back here. Hassan is a 2nd generation watch maker and was a delight to talk to.

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    I read about Hassan after doing a search. We had a Movado watch that required a new battery. Hassan provided us with a very reasonable quote and offered to clean it up, as well, which we agreed to do as a result. He was able to take care of it in about 35 minutes. We will definitely return when we need work done.

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    Battery change and watch cleaning in 3 minutes! I told Hassan that my husband was waiting for me and he worked quickly to get me out. This may be a small thing to some, but he had great attention to detail.. After replacing the battery he corrected the time. I think that's something others would have missed. Definitely coming back!

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    I own a polar FT80 training watch, I had been sending the watch and monitor which both require batteries to NY when the batteries crashed, Well I did a search for a quik fix and stumbled upon Hassan at I&M. He carries polar batteries for both devices. He's fast, kind, and reasonable.

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    I was so happy to find someone who could replace Tag batteries without sending them out! Another jewelry store told me it would take 6 weeks because they didn't do it "in house". Hassan was great and worked quickly. I was in and out of the shop within 10 minutes!

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    I took two watches here- one a standard mil-spec Marathon for a new battery, and the other a vintage Rolex that needed a new crystal. Hassan practically had a new battery in the Marathon before he even took it from my hand, and he had a new crystal installed on the vintage Rolex in like 2 days. Most places won't even talk to you about looking at a Rolex in 2 days (especially the Rolex factory service center). Price was reasonable for both, and the service was perfect. I'm going back there in a few minutes for another watch battery.

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    Super quick battery replacement and great customer service! Coming back soon for watch polishing

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    Have had work done here on two Seikos: first was an SKX007 that needed the chapter ring replaced, second was a vintage 6117 that just needed a band change which I was struggling to do myself. Excellent work, fair prices. I&M is my go-to shop now for any mechanical watch work, internal or external.

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    Went in to get my completely busted watch fixed and battery replaced. Said it would take 5 days but I was in a rush and he got in done in less than 2 days and at a good price. Would recommend.

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    Went in for a watch battery replacement and needed a cleaning & gasket as well. VERY reasonable price and Hassan was able to accommodate my desire for next-day service. Would definitely go back again.

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    When you go into jeweler's row, you don't exactly feel like its the most trustworthy place. That being said, I needed two watches to be fixed and Hassan was great getting it done within 10 minutes. I would highly recommend this place for anyone who needs to get a watch repaired.

  • *****

    Extremely trustworthy. I have been going to I&M now for several years. They have serviced my Tommy Bahama, Movado, Invicta, and ESQ watches. They are extremely professional, do great repairs and watch battery replacements and are very reasonably priced. Hassan is really a nice guy and has always done really great work. He usually has it ready for me within 30 minutes, but if it's more involved, it might take longer. Whether you office in the Loop or you're downtown on business or visiting Chicago as a tourist, this is the place to go for watch repairs and watch batteries.

  • *****

    So I brought my Squale 20 Atmos to him to replace the bezel insert which I supplied. He mad it clear that he wouldn't have to remove the bezel to witch out the insert, but when I picked put he watch, the bezel was very loose off the watch. So I bought it back to him, pointing it out. He reiterated that he didn't remove the bezel, but I said I brought this to you with a very secure bezel and now it's not right, and that's not okay. So he fixed it for me by the second time I came to pick it up and now I'm happy. So while my initial experience had me pretty upset, he made it right and that's what matters. I'll gladly come to him next time I need watch repair services.

  • *****

    I took my Movado in for servicing for water damage and Hassan did a fantastic job!! Looks brand new and didn't cost alot. I was very satisfied with the service and professionalism.

  • *****

    Hassan's watchmaking talent lies far beyond the average battery replacement and watch band sizing. I have had Hassan extensively modify my Seiko SKX007 with a myrid of aftermarket parts, requiring a complete disassembly of the movement. He did a great job. I'm about to have him work on another for me. His work is precise, timely and affordable. If you're having problems with your timepiece, bring it here. He does excellent work.

  • *****

    So I brought my Squale 20 Atmos to him to replace the bezel insert which I supplied. He mad it clear that he wouldn't have to remove the bezel to witch out the insert, but when I picked put he watch, the bezel was very loose off the watch. So I bought it back to him, pointing it out. He reiterated that he didn't remove the bezel, but I said I brought this to you with a very secure bezel and now it's not right, and that's not okay. So he fixed it for me by the second time I came to pick it up and now I'm happy. So while my initial experience had me pretty upset, he made it right and that's what matters. I'll gladly come to him next time I need watch repair services. • • • So I brought my Squale 20 Atmos to him to replace the bezel insert which I supplied. He mad it clear that he wouldn't have to remove the bezel to witch out the insert, but when I picked put he watch, the bezel was very loose off the watch. So I bought it back to him, pointing it out. He reiterated that he didn't remove the bezel, but I said I brought this to you with a very secure bezel and now it's not right, and that's not okay. So he fixed it for me by the second time I came to pick it up and now I'm happy. So while my initial experience had me pretty upset, he made it right and that's what matters. I'll gladly come to him next time I need watch repair services. • • •

  • *****

    Great service, great location. I dropped off two watches on my way home from work. They we're ready within a day or so. The owner even gave me a free cleaning on my white Dulce & Gabana watch that was dirty. He shows care when he's handling other people's possessions which is crucial considering some people have jewelry for a lifetime. I will be back and I recommend I&M highly.

  • *****

    Hassan is THE BEST. I have brought a number of items for repair or polish and they all looked new when he was finished. He is a master craftsman, very trustworthy, and his charges are extremely reasonable. Talk to him before going to anyone else!

  • *****

    Simply LOVED IT! let's start with the watches... needed new straps, glass and one hand... they fixed it all quick, cheap and with the best quality possible. had also a broken silver ring that was also fixed in the same manner! i actually spent a few minutes trying to figure out if its my ring, cause it was so shiny and polished, would never say it was broken at all! Thanks Hassan! Great job!

  • *****

    I'm a serious watch enthusiast, and spend quite a lot of time and money on my hobby, so I choose my watch professionals carefully. Mr Murtaza is my go to guy for watch repairs, adjustments etc. I have visited a few other locations nearby, but he stands out for quality of his service, knowledge and willingness to handle any job, large or small, with no fuss. Highly recommended

  • *****

    I had a Burberry watch with 5 years of cuts and scratches on it, I dropped it off in the morning and when I got it back in the afternoon it looked brand new. I was extremely impressed! And I thought the price was extremely reasonable. Definitely recommend

  • *****

    Extremely trustworthy. I have been going to I&M now for several years. They have serviced my Tommy Bahama, Movado, Invicta, and ESQ watches. They are extremely professional, do great repairs and watch battery replacements and are very reasonably priced. Hassan is really a nice guy and has always done really great work. He usually has it ready for me within 30 minutes, but if it's more involved, it might take longer. Whether you office in the Loop or you're downtown on business or visiting Chicago as a tourist, this is the place to go for watch repairs and watch batteries. • • • Extremely trustworthy. I have been going to I&M now for several years. They have serviced my Tommy Bahama, Movado, Invicta, and ESQ watches. They are extremely professional, do great repairs and watch battery replacements and are very reasonably priced. Hassan is really a nice guy and has always done really great work. He usually has it ready for me within 30 minutes, but if it's more involved, it might take longer. Whether you office in the Loop or you're downtown on business or visiting Chicago as a tourist, this is the place to go for watch repairs and watch batteries. • • •

  • *****

    Hassan is very knowledgeable about all watches. He fixed the capacitor in 2 of my watches. When I had brought the same watches to Macy's prior to coming to him, they said it needed a new battery which I knew wasn't true and would have done nothing. Hassan also got me a new band and custom fit it to my Citizen Eco drive - it's like having a brand new watch! Very happy to have found a watch guy I can trust in Chicago.

  • *****

    I have been coming here for years and I have always had an excellent experience with the services offered and the very reasonable pricing. Hassan is a wonderful guy who really knows what he's doing when it comes to watch repair. He has a wide array of high quality straps if you want your watch strap changed and he is a skilled craftsman when it comes to any other repairs. Also, the turnaround is pretty quick; in some cases he's able to do it in a couple of minutes on the spot, which is kinda fun because he has a pretty hip working station and you can see him work! Point is, you get good bang for your buck and good service here. • • • I have been coming here for years and I have always had an excellent experience with the services offered and the very reasonable pricing. Hassan is a wonderful guy who really knows what he's doing when it comes to watch repair. He has a wide array of high quality straps if you want your watch strap changed and he is a skilled craftsman when it comes to any other repairs. Also, the turnaround is pretty quick; in some cases he's able to do it in a couple of minutes on the spot, which is kinda fun because he has a pretty hip working station and you can see him work! Point is, you get good bang for your buck and good service here. • • •

  • *****

    FANTASTIC Service...! I have a Seiko Kinetic Auto Relay that is extremely difficult too replace the attachment pins in the bracelet. Hasan did a great job, watch as good as new...he even buffed it out...looks great! Took an hour, VERY SATISFIED!!!!

  • *****

    Just needed a watchband re-sized to fit my wrist. Walked in and Hassan fitted it for me on the spot. Very gracious and it was nice talking with him. 2nd generation, family-owned business. Will be sure to go back when I am looking for another watch. Also had some beautiful jewelry on display.

  • *****

    I had an old swiss watch recently repaired there. These guys knew their stuff, were fairly priced, and had the watch ready when promised. I was so pleased that I ended up buying a watch from them for my son. If you are in the Chicago area and thinking about buying a nice watch or having one repaired, check these guys out. You'll be glad you did!

  • *****

    I have been getting my Gucci and Burberry watch batteries here for years (at least 5). I also get my boyfriend's Tag watch batteries here. The work is always quick and top quality. He fixes them within the hour (I took him 4 watches last week and it took 40 minutes). The prices are fair and he keeps records if you …

  • *****

    Great service. Timely and reasonable estimate. Did the work super fast. Had two watches repaired (one brought back from the dead). I'll go here again!

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